Extole Help

Overview

We strive to make the Extole platform as easy to use as possible—but everyone needs a little help sometimes! Whether you're troubleshooting an issue, you have a specific technical request, or you want to customize your program experience, Extole Help is here to assist you.

File a Request

To file an inquiry with our support team, start by sending a detailed email to [email protected]. Once you've done so, you can track your request through Extole Help.

Track Requests through Extole Help

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What is Extole Help?

Extole Help is your dashboard for tracking requests you've sent to [email protected].

Once you've filed a request, we strongly recommend that you sign up for Extole Help. Here you can view all your requests, add comments, check their status, and access resources and documentation that may be relevant to you.

Sign up to access your dashboard

Sign up for Extole Help by providing your name and creating a secure password. This will give your access to your dashboard where you can manage your requests.

Go to your requests

After signing up, go to your requests by clicking on your profile in the top right and selecting the Requests option from the dropdown.

View all requests

By default your Requests dashboard will show you all open requests. You can use the provided filters to search for specific requests by status or type.

View a specific request

Select a specific request to see its details. This view will show your initial request from the email you sent to [email protected] as well as any activity and comments. The column on the right displays the status of the request, its type, who its shared with, and options to resolve or cancel the request.