BHN

Overview

With the Extole and BHN integration, you can drive customer acquisition, generate brand advocacy, and build long-term loyalty with your customers. This powerful integration automates reward fulfillment with real-time reward delivery and offers a wide variety of reward options from Virtual Prepaid Cards to Physical Reloadable Cards for your referral and engagement programs.

Prerequisites

Available Products

Virtual Cards

Virtual Prepaid Cards are a great contactless payment option when you need something fast. They can be used for online and phone purchases anywhere Debit Mastercard and Visa Debit Cards are accepted.Virtual Prepaid Mastercard cards can also be added to popular mobile wallets like Apple Pay, Samsung Pay, and Google Pay.

Physical Reloadable Cards

Reloadable prepaid cards are ideal for companies who want to reward their recipients multiple times throughout the year. They can be used to incentivize program participation by creating cards specific to certain categories, like health and wellness. Additionally, they can be personalized with a company logo and a recognition message to strengthen relationships.

Learn more about BHN rewards.

Integration

Complete the following steps to quickly get your integration up and running. Your Extole and BHN teams will support you through this process and answer any questions you may have.

Enable the BHN Integration

Your Extole team will help you with this process.

1. Select the BHN integration on the Partners center of your My Extole account.
2. Within the BHN integration, hit the Install button to initiate the connection between Extole and BNH.
3. Several required fields will appear where you'll need to provide information such as the Merchant ID and Client Key ID. Your Merchant ID is a unique identifier, provided by your BHN team, that identifies your business within their system. The Client Key ID will be configured by your Extole team.
4. Complete the connection by applying the changes.

Set up the BHN Reward Supplier from your Rewards page

1. Go to Rewards page in your My Extole account and hit + New Reward.
2. Select the Reward Type—Virtual Card or Physical Card.
3. Specify the name of the reward, the value of the reward, and the Client Program Number supplied by your BHN team. You can also get your program number from the Hawk Marketplace Portal.
4. Select the appropriate Payment Type. Confirm your preferred payment method (ACH Debit or Drawdown) and complete the necessary documentation for setup. This step can be confirmed with your BHN team.
5. Save the configuration and use the newly created reward.

Once the integration is complete, you will be able to see rewards flow in real-time in your My Extole account.

FAQs

Can we force approve BHN rewards that failed?

Failed rewards are handled through a structured process managed by the Support Team to ensure accurate resolution.

• Failed Rewards: Whether a reward can be sent depends on the reason for the failure. Typically, the issue is identified and resolved, and the reward is reissued or replaced.
• Unclear Errors: When the cause of the failure is not immediately clear, a status check is performed by requesting an updated response from the BHN system.
  Most often, this updates the reward status, marks it as fulfilled, and sends it successfully.
  If the error persists after the status check, the case is escalated to BHN for further investigation.
• Reward Replacement: To ensure a failed reward is successfully sent, we may create manual rewards to overwrite the status and replace the original reward. This approach helps prevent recurring issues and guarantees delivery.